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Founder & Principal Analyst
Is Employee Apathy A Solvable Problem?
Have you ever wondered if customer service workers are wired with a predisposition for apathy? I don’t believe it to be true but, given the turnover rates often associated with the work, it could be an easy myth to believe.
Russel Lolacher was intrigued by the topic and invited me to sit down with him on the Relationships at Work podcast to discuss it further. Russel Lolacher is a business leader and communications nerd with decades of experience and a load of curiosity about how we can help leaders create and maintain amazing workplace.
Key Takeaways from Our Discussion
- How Hershey leaned into its legacy to drive employee connection
- Why starting strong during employee onboarding is critical to engagement
- The primary reasons employee become apathetic at work
- Recognizing the early warning signs of employee apathy
- Ways to deliver effective coaching sessions that overcome apathy
- Signs of success when ridding the workplace of employee apathy
- What to do when you realize you’ve become an apathetic leader
Listen to our full conversation here:
Read the full transcript on the Relationships at Work website.
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