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Justin Robbins

Justin Robbins

Customer Experience Keynote Speaker

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Customer Service

Customer Service

How To Up-skill Frontline Customer Service Workers

Step into a future where your frontline customer service isn't just a necessity, but your most vital strategic asset.

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Two contact center employees bump fists in celebration of their positive impact.
Customer Service

The Five Tenets of an Agent Impact Strategy

Ever feel like your contact center is just 'needing bodies on the other end of the phones'? Discover a transformative approach that elevates your agents beyond mere 'bodies' and into strategic assets.

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Business man sits in front of his laptop and takes a call from his cell phone that's clearly frustrating him.
Customer Service

15 Things You Never Tell A Customer

We all know that words affect perceptions and outcomes. But, do you know which words cause more harm than good with your customers?

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justin@justinmrobbins.com

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